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Privacy Policy -- Return Policy

Privacy Policy

We are committed to protecting your privacy. We collect information about youfor three reasons:
  • To process your order
  • To ship your order
  • To provide you with the best possible service regarding your order suchas sending you an e-mail when we receive your order

We do NOT loan, sell or share any details collected about you to any third party.Our customer data base is kept off-line on a IBM midrange computer systemthat is not linked electronically to the Web. No one can "hack" into our data base because it is not kept on-line to the web. Your order is processed and shipped from this off-line computer.
Return and Credit Policy

Our policy for returns, credits and corrections of orders is as follows:
  • Requests for returns, credits or corrections to items received mustbe received with in 30 days of the order being procesed.
  • If items are damaged in shipping new items will be sent at no extra expense to the customer.
  • If the wrong item is sent, items will be exchanged at no extra expense to thecustomer.
  • If an item is left out of an order, a new item will be sent at no extra expenseto the customer or a credit will be issued for the item.
  • If the customer decides they do not want the item, they may return the item in NEW condition and receive a credit for the full amount of the item minus the restocking feeof 10%.

We do NOT take back merchandise that has been damaged by use of the customer oris no longer in new condition.

Copyright © 2000 Mink Enterprises LLC

ABOUT US: We offer high qualitity hand made gifts made from Northern CaliforniaSequoia Redwood.